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In 2024, the world of small business marketing is, let’s say, pure chaos.
The toolkit has expanded beyond recognition, but for all the new tech and intriguing platforms, the basics of marketing success remain grounded in what’s real and what resonates.
It’s like we always say at Animus Digital, businesses win when they do the basics better than their competitors.
Marketing in 2024/2025 is can be simple, small businesses don’t need more noise — they need tactics that cut through it. Here’s a deep dive into what’s working this year and what’s worth preparing for in 2025.
You’ve probably heard that “personalization” is the name of the game, but let’s unpack that a bit. Personalization today isn’t just tossing a first name into the subject line and calling it a day. In 2024, small businesses are learning to dig deeper, moving beyond surface-level familiarity to understand customer behaviors, desires, and rhythms. This year, personalization means sending timely messages that feel uncanny in their relevance.
Consider this: if a local fitness studio sends out an invite to a weekend class just after I’ve been on their site browsing yoga mats, that’s well-timed personalization. It feels helpful, not pushy. Or imagine a boutique wine shop that knows I usually buy reds in winter, so they email me a curated list of seasonal favorites — before I’ve even started thinking about restocking.
For 2025: Keep an eye on predictive AI that can help make these moments even smoother. But don’t rely solely on AI to get it right. The trick to powerful personalization will still be your own understanding of what your customers value most.
Video is still where the magic happens — but the bar has been raised. In 2024, short-form video content is ruling the roost, but it’s not just about being on TikTok or Instagram Reels. If your videos don’t make an impact within the first few seconds, you’re likely to be swiped away before you can say “call to action.” Today’s audience wants content that’s punchy, visually dynamic, and worth their limited time.
What does this mean for a small business? Authenticity still reigns supreme. A quick behind-the-scenes clip of your barista prepping that new seasonal latte or a 30-second explainer on how to style your boutique’s best-selling sweater can go further than a fancy, overproduced ad. You want it real, relatable, and quick.
For 2025: As audiences start expecting higher production quality, consider investing in some simple upgrades — a gimbal for steady shots, a good microphone, basic editing software. Short-form video isn’t going anywhere, but viewers will start to expect a more polished (yet still genuine) experience.
Let’s get one thing straight: the inbox is crowded, and people are tired of salesy, generic emails. In 2024, the businesses winning with email marketing are those that focus on high-value, highly curated content that genuinely helps or delights their audience. Your goal? To make every email feel like a privilege, not an intrusion.
Picture a neighborhood bookstore sending a “Weekend Read” email on Friday afternoons, complete with personalized recommendations or a quick story from the owner about a book they can’t put down. This isn’t just content — it’s a connection. You’re not blasting out deals; you’re delivering value. And your customers can feel the difference.
For 2025: Get creative with interactive elements. Think polls on customer preferences, quick-view carousels, or even embedded shopping features. These micro-engagements allow customers to take action without leaving their inbox, which can be a game-changer for small businesses that want to capture attention on the spot.
Let’s talk Google My Business (now Google Business Profile). Small businesses that rely on local traffic know Google’s still the most valuable real estate they can get. But here’s the thing — having a profile is one thing; keeping it fresh, engaging, and optimized is another. In 2024, smart businesses are transforming their profile into a lively digital storefront, updating it as often as they’d change up their window displays.
Think of your Google Business Profile as a place to show what’s unique about you. For example, a bakery might post mouth-watering photos of their seasonal pastries, a florist can spotlight new arrangements weekly, or a barbershop could feature “staff picks” for grooming products. This isn’t passive advertising; it’s active engagement. Customers browse Google just like they browse an online store, so give them something worth lingering over.
For 2025: With Google’s local search algorithms getting even more refined, expect to see more “hyper-local” search results. Your best move? Start optimizing your content for specific neighborhoods or communities, and encourage satisfied customers to leave detailed, authentic reviews. Google loves fresh content, so keep your profile active, updated, and genuinely local.
Paid ads are a staple, but in 2024, the focus has shifted from “spending big” to “spending smart.” Small businesses are learning that targeting the right audience beats pouring money into broad keywords. Instead, it’s all about reaching the people who are most likely to care. Platforms like Meta (Facebook and Instagram) and LinkedIn are invaluable for this, allowing businesses to hone in on niche interests and behaviors.
Imagine a boutique agency targeting entrepreneurs with ads on LinkedIn or a local restaurant using interest-based targeting on Instagram to reach foodies in their area. It’s not about shouting louder; it’s about finding the people who are already listening.
For 2025: As ad costs continue to climb, diversifying across platforms and refreshing creative assets will be key. Rotating visuals, seasonal campaigns, and A/B testing new ideas will keep audiences engaged. And remember, customers can recognize ad fatigue — switch it up before they start scrolling right past.
There’s no denying that AI has been a hot topic in 2024, and for good reason — it’s making content creation faster and easier than ever. But here’s a word of caution: audiences can tell when content is generic or lacks personality. Small businesses finding success with AI are the ones who use it to enhance their message, not replace it.
Say you’re a wellness coach using AI to generate ideas for blog posts or social captions. That’s a great start, but the magic happens when you add your unique voice, insights, and personality to those ideas. AI can get you 80% of the way, but the final 20% — that’s all you.
For 2025: Expect AI tools to get more sophisticated, but also be wary of the “AI trap.” Overreliance on AI risks turning your brand voice into something indistinguishable from everyone else’s. Use it to streamline processes, yes, but stay authentic. Customers value a personal touch, and your voice will always be what makes your content stand out.
In 2024, small business marketing is a blend of tech, timing, and a personal touch. It’s not about following every trend blindly; it’s about finding the approaches that genuinely work for your business and your audience. As we step into 2025, the businesses that will continue to thrive are those that can adapt quickly, stay true to their brand, and — most importantly — keep the human element alive in everything they do.
The bottom line? Be selective about the tactics you adopt, stay focused on what’s meaningful for your audience, and don’t be afraid to experiment a little. Marketing trends will continue to shift, but people — real, genuine people — are always going to be at the heart of what works.
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